WHAT ARE THE 14 PRINCIPLES OF MANAGEMENT?

October 25, 2013 | konknaijaboy

Henri Fayol

The 14 Management Principles from HENRI FAYOL (1841-1925) are:

- Division of Work. Specialization allows the individual to build up experience, and to continuously improve his skills. Thereby he can be more productive.

- Authority. The right … Read More

Poor Communication Business Cost – The Call Center Effect

July 8, 2013 | konknaijaboy

Call center sales training  is extremely important when it comes to cross-selling and up-selling products over the phone. Even for the most basic of sales duties, training is key.

The cartoon on this page shows what would seem to … Read More

Case Study: Ricoh Has Field Service App Ready to Migrate to BlackBerry 10 Devices

February 28, 2013 | konknaijaboy

Ricoh Canada Inc., a subsidiary of Ricoh Americas Corporation, is a document management and services provider with over 2,000 employees. A significant part of Ricoh’s business involves IT services, in which they support 45 locations across Canada providing infrastructure … Read More